Frequently Asked Questions

We do our best to respond within 24-48 business hours. However, we have over 200+ new customers each day and because we choose to respond to each individual ticket personally, it can take a bit longer to get through them. This allows us to provide one on one customer service, and so you can be sure that whatever your question or issue may be, it will be resolved accurately. When leaving an email or voice message, please be sure to include the email address associated with your account and your reasoning for the call. This way, we can begin to collect any information necessary for resolving whatever issues you may have, which will allow us to help you even more quickly.

If for any reason you're dissatisfied at any time during the first 60 days after purchase, simply return the product and ask for a full refund. You'll get your money back. That's a firm promise and commitment.

It depends on how long you’ve had the disease, and how much damage has occurred. Some people will notice that their blood numbers start dropping within a short time, and others have it a bit harder. Sometimes, blood sugar numbers won’t drop for a while because the body has too much insulin resistance, which makes it vital to stick to this program to keep insulin out of the system and re-sensitize the insulin receptor sites on the cells.

NOT TRIGGERING INSULIN IS ABSOLUTELY THE ONLY WAY TO TURN THIS DISEASE AROUND.

You may need to stay on your medication for a while — just keep monitoring your blood glucose, and keep your doctor updated. Typically, the average is 12 to 18 months if someone has diabetes, and less if they have insulin resistance. But remember — this doesn’t mean you get to go back to how you were eating before!